Lizard Global's Works

VAN EIJCK

Car incident tracking

Services

Industry

Transport

Automotive

Project Background

Van Eijck VRS optimizes the process of vehicle recovery after accidents, including workflow management and customer support.

Challenges

Van Eijck has experienced years and years of low-quality development companies that tried to digitize their very complex processes and infrastructure. In collaboration with Delta-N, another Dutch IT company, the goal was to digitize Van Eijck’s process in order to gain more efficiency and gain more legal coverage required by the Dutch insurance system.

Problem solving with design thinking workshop

Lizard Global developed the VRS (Vehicle Recovery System) app, which helps emergency centers efficiently push new tasks to internal and external employees. They then gather data from the motorist on location, which the office staff can use to follow up on each incident.

Key features

Real time Accident Tracker

The in-app accident tracker provides insights into the location and specifications of the vehicle in need of service.

Backend Service Control

The backend service control provides an optimized customer service with a technical support system.

Digital Workflow Management

The application provides a dashboard for workflow management in order to streamline task assignments and service processes.

Conclusion

Van Eijck’s Vehicle Recovery System is specifically made to optimize workflows and provide the best possible customer experience. By choosing the right functionalities and features for the needs of the VRS end-users, Lizard Global provided van Eijck with a digital solution that’s perfectly aligned with Van Eijck’s brand identity and the needs of the customers.

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