Time dotCom
Anti-Scam Call Security App
Services
Industry
Online
Project Background
Time dotCom is a telecommunications provider specialising in domestic and international connectivity, data centre, cloud, and managed services solutions catered to the Retail, Enterprise, and Wholesale markets.
Challenges
The fear of scam calls is a huge concern for Malaysians. This issue affects both everyday users as well as businesses who rely on phone calls to communicate with their customers. A centralized solution to address this issue currently does not exist in the local market.
Problem solving with design thinking workshop
The goal of the digital solution is to provide users with the assurance that they are receiving calls from verified businesses and being protected from potential scams by TIME. This gives users peace and assurance that the calls received are verified, transparent, and scam-free.
Key features
Verified Calls
Displays verified caller details so users can easily distinguish legitimate business calls from fraudulent ones.
Scam Reporting
Allows users to flag and submit reports on suspicious incoming numbers to alert the broader community.
Chat with Business
Enables users to communicate directly with verified businesses and reschedule call times at their convenience.
Verify Suspicious Numbers
Lets users manually search unknown phone numbers to view previous reports and receive guidance on staying vigilant.
View Call Report
Provides an overview of unsaved incoming calls, detailing whether numbers are marked as potential scams or verified profiles.
The impact
Restored Business Credibility
Restores caller identity trust, allowing legitimate enterprises to successfully reach customers without being ignored or flagged.
Enhanced User Safety
Empowers consumers with real-time scam verification tools, mitigating the financial and social risks of phone fraud.
Centralized Scam Defense
Establishes a community-driven database that systematically tracks and reduces scam occurrences across the network.
Conclusion
By addressing the growing threat of mobile communication fraud, this solution successfully bridged the trust gap between businesses and consumers. Through intuitive user experience design and reliable verification mechanisms, Lizard Global helped deliver a central defense against scam calls while safeguarding customer interactions.
Visit Time dotCom's website
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Markus Monnikendam
Global Commercial Director
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