Brunott is a Dutch retailer that deals in luxurious, high-end jewellery and watches. Besides a physical store in the heart of Rotterdam and in Capelle, Brunott also owns an online shop: brunott.nl.
Customer Journey Optimization
By diving into the existing customer journey we were able to define the pain points and optimise the overall experience of navigating through the site.
Customer Value Management
With optimised insights into customer preferences, Brunott is now able to offer personalised services, which separates them from competitors.
The centralised database allows Brunott’s employees and managers to access client and company data in one single digital environment.