HITACHI
Revolutionizing Loyalty Programs for Installers
Services
Industry
Project Background
Challenges
Problem solving with design thinking workshop
The Hitachi airPartners Reward app was developed as a seamless, mobile-first solution to address these challenges by Lizard Global. For installers, the app allows them to submit claims for completed installations, track their claim status, view their reward points, and redeem vouchers—all in one place. The app makes the process easy, intuitive, and engaging, turning every successful installation into an opportunity for rewards.
For administrators, a dedicated portal was created to manage and review claims, post available rewards, analyze program data, and communicate updates with installers. This streamlined approach eliminates the inefficiencies of manual processes while providing greater transparency and control.
Key features
Customized Claims Submission
Installers can easily submit details of completed installations for review through the app.
Real-Time Status Tracking
Installers can monitor the status of their claims, review past claims, and keep track of earned rewards.
Points-Based Rewards System
Successful claims translate into points, which installers can use to redeem exciting vouchers and rewards.
Installer Registration Portal
A simple and streamlined process allows installers to register and join the loyalty program.
Admin Control Panel
Administrators can review and manage claims, analyze data, handle reward distribution, and communicate with installers.
Conclusion
The Hitachi airPartners Reward app exemplifies the power of technology in transforming traditional processes into efficient, user-friendly experiences. With the combined efforts of Hitachi and Lizard Global, this platform not only rewards hard-working installers but also streamlines admin operations, fostering a stronger partnership between Hitachi and its network of installers. By prioritizing user satisfaction and operational efficiency, the app has set a new standard for loyalty programs in the industry.
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Markus Monnikendam
Global Commercial Director
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