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HITACHI

Revolutionizing Loyalty Programs for Installers

Services

Industry

Hitachi airPartners Reward Revolutionizing Loyalty Programs for Air Conditioning Installers

Project Background

Discover the revolutionary Hitachi airPartners Reward app, designed to transform how air conditioning installers are rewarded for their hard work. From earning points for installations to redeeming exciting rewards, this platform streamlines processes for both installers and admins, making every effort count.

Challenges

Prior to the app, there was no dedicated platform to facilitate and streamline the loyalty program. Installers were required to visit a website, manually fill out forms, and wait for their claims to be processed by admins, which involved extensive manual categorization and review. This process was inefficient, time-consuming, and left room for errors. There was a clear need for a more streamlined, user-friendly system to benefit both installers and administrators.

Problem solving with design thinking workshop

The Hitachi airPartners Reward app was developed as a seamless, mobile-first solution to address these challenges by Lizard Global. For installers, the app allows them to submit claims for completed installations, track their claim status, view their reward points, and redeem vouchers—all in one place. The app makes the process easy, intuitive, and engaging, turning every successful installation into an opportunity for rewards.

For administrators, a dedicated portal was created to manage and review claims, post available rewards, analyze program data, and communicate updates with installers. This streamlined approach eliminates the inefficiencies of manual processes while providing greater transparency and control.

Key features

Customized Claims Submission

Installers can easily submit details of completed installations for review through the app.

Real-Time Status Tracking

Installers can monitor the status of their claims, review past claims, and keep track of earned rewards.

Points-Based Rewards System

Successful claims translate into points, which installers can use to redeem exciting vouchers and rewards.

Installer Registration Portal

A simple and streamlined process allows installers to register and join the loyalty program.

Admin Control Panel

Administrators can review and manage claims, analyze data, handle reward distribution, and communicate with installers.

Conclusion

The Hitachi airPartners Reward app exemplifies the power of technology in transforming traditional processes into efficient, user-friendly experiences. With the combined efforts of Hitachi and Lizard Global, this platform not only rewards hard-working installers but also streamlines admin operations, fostering a stronger partnership between Hitachi and its network of installers. By prioritizing user satisfaction and operational efficiency, the app has set a new standard for loyalty programs in the industry.

Visit HITACHI's website

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